This should take you back to the LMS login page, and the grey streaks should be gone. LockDown Browser for Mac, version 2.1.0.02, has been released. Afterwards, press "Resume" in the upper right hand of the screen. Posted by Respondus Support on 6 January 2023. Press this "X" to remove the grey streak from the screen. Your password may have fewer/more characters, depending on your Guided Access password settings.Ĥ) Each grey shape will have an "X" in a circle. To remove these grey shapes, please follow these steps:ġ) Open the LockDown Browser iPad app to your Learning Management System's login page.Ģ) Triple click the Home Button 3x in a row to trigger an exit from Guided Access.ģ) Enter your GA password, if prompted. If you then drag your finger across the blue screen area, this creates grey streaks that will carry over into your LockDown Browser session if you don't remove them. If you open Guided Access and look at the bottom of the screen, you'll see some controls such as "hardware buttons," "touch" and "time limit." Additionally, in the center of the screen near the bottom is the phrase "circle areas on the screen you would like to disable." This is the security feature causing the shapes. Until you upgrade to version 5.0, the only workaround is found below. You also might desire to disable Guided Access if you do not use that functionality for any other apps. We recommend you visit the Apple Store and download version 5.0. With the release of version 5.0 of LockDown Browser for iPad, Guided Access is no longer needed, and so this problem can be avoided completely by upgrading. All MDC Online classes (RM and RLB not available) very few and select classes that transitioned to remote learning. Any area on the screen where the dark grey shape appears is rendered temporarily disabled to your touch. Depending on the class, you will have one or more of these options for technology-supported remote proctoring: Respondus Monitor (RM) Respondus Lockdown Browser (RLB) ProctorU. These shapes are caused by a Guided Access security feature that permits a user to designate areas of the screen that they want to block from being accessed. If you use the LockDown Browser iPad app, you may occasionally see grey shapes on your screen. The iPad Edition of "LockDown Browser" available from the Apple App Store ( "general" > "accessibility" > "guided access" Some students have found creating another user account with "Allow user to administer this computer", restarting the Mac and logging with the new user account allowed them to start LockDown Browser. For Macs, you should check settings in System Preferences->Security & Privacy.ģ) We also recommend doing a complete power down and restart of your Mac.Ĥ) For Macs, the "a4 error" can be due to permissions issues with the specific user account on the Mac. These domains may need to be added as "trusted sites" in security settings on the local computer and may need to be added to network firewalls or routers. It's possible that your computer's security settings are blocking access, or you possibly have a firewall or anti-virus software running on your computer or network that is causing the block.ġ) Temporarily relax all anti-virus and firewall software on the computer and try the exam again.Ģ) Your computer, ISP, or network may be blocking access to the Respondus servers. If your computer and/or network is blocking access to this server, the LockDown Browser session will not be permitted to continue. LockDown Browser accesses this server in order to check if an update has been issued by Respondus. When LockDown Browser starts, it must be permitted to access this server: You can also update LockDown Browser by downloading and running the full installation program again.Error Message: Update Check Failed: Error Code a4 The version will be displayed and you will be able to download a newer version if one is available.įor Mac users, start Respondus LockDown Browser, select “About” from the toolbar, and then click “Check for Update.” The version will be displayed and you will be able to download a newer version if one is available. Please follow the instructions below to accomplish that.įor Windows users, start Respondus LockDown Browser, select the “i” button from the toolbar, and then click “Check for Newer Version”. If you are having trouble with Respondus LockDown Browser, you may need to update the application. 2) Select "Resources" on the left hand sideģ) Select the first option "Lockdown Browser"Ĥ) Select the correct operating system for your deviceĥ) Select "Install Now" - the install will appear on the bottom of the page, allow the download to completeĦ) Once download and install is completed, select the Lockdown Browser on your desktopħ) Then sign in using your FAU Net ID and password and proceed to your class and select quizzes then "Take the Exam"
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